121 Grinds Privacy Policy

121 Grinds (hereinafter referred to as "121 Grinds", "we", "us" or "our") operates a platform and community marketplace ("Platform") that helps people form offline experiences and relationships directly with one another through our website.

This Privacy Policy is intended to inform you about how we treat Personal Information that we process about you. If you do not agree to any part of this Privacy Policy, then we cannot provide the Platform to you, and you should stop accessing the Platform and deactivate your 121 Grinds Account.

What Types of Information does 121 Grinds gather about its Users?

Information that you give us

We receive, store and process information, including Personal Information, that you make available to us when accessing or using our Platform. Examples include when you:

• fill in any form on the Platform, such as when you register or update the details of your user account, or when you supply ID and other verification information;
• access or use the Platform, such as to search for Tutors or post Requests, make or accept bookings, pay for Bookings, book or pay for any associated services that may be available, post comments or reviews, or communicate with other users;
• communicate with 121 Grinds; and
• share information with another User.

Information we get from your use of our Platform

We also receive, store and process information, possibly including Personal Information, when you access or use our Platform, including but not limited to:

Device Data

When you use certain features of the Platform, we may receive, store and process different types of information about your location, including general information (e.g. IP address, location) and more specific information (e.g. GPS-based functionality on mobile devices used to access the Platform or specific features of the platform). If you access the Platform through a mobile device and you do not want your device to provide us with location-tracking information, you can disable the GPS or other location-tracking functions on your device, provided your device allows you to do this. See your device manufacturer's instructions for further details.

Contact Information

You may use your contact information, such as your email address and phone number to create or customise your account or to enable certain account features, for example, for login verification. If you provide us with your email address and phone number, you agree to receive emails to that email address and text messages to that phone number, as the case may be. We may use your contact information to send you information about our Platform, to market to you, and to help prevent spam, fraud, or abuse.

Log Data

We may also receive, store and process Log Data, which is information that is automatically recorded by our servers whenever you access or use the Platform, regardless of whether you are registered with 121 Grinds or logged in to your 121 Grinds Account, such as your IP Address, the date and time you access or use the Platform, the hardware and software you are using, referring and exit pages and URLs, the number of clicks, device event information, pages viewed and the order of those pages, and the amount of time spent on particular pages.

Cookies and other Tracking Technologies

121 Grinds uses cookies and other similar technologies, such as mobile application and other device identifiers, on the Platform. We may also allow our business partners to use their cookies and other tracking technologies on the Platform. As a result, when you access or use the Platform, you will provide or make available certain information to us and to our business partners.

While you may disable the usage of cookies through your browser settings, we do not change our practices in response to a "Do Not Track" signal in the HTTP header from your browser. We track your activities if you click on advertisements for 121 Grinds services on Third-Party platforms such as search engines and social networks, and may use analytics to track what you do in response to those advertisements. We may, either directly or through Third Parties we engage to provide services to us, also continue to track your behavior on our own Platform for purposes of our own customer support, analytics, research, product development, fraud prevention, risk assessment, regulatory compliance, investigation, as well as to enable you to use and access the Platform and pay for your activities on the Platform. We may also, either directly or through Third-Parties we engage to provide services to us, track your behavior on our own Platform to market and advertise our services to you on the Platform and Third-Party websites. Third Parties that use cookies and other tracking technologies to deliver targeted advertisements on our Platform and/or Third-Party websites may offer you a way to prevent such targeted advertisements by opting-out. Please note that even if you choose to opt-out of receiving targeted advertising, you may still receive advertising on or about the Platform – it just will not be tailored to your interests. In addition, if you disable cookies, you may lose some of the features and functionality of using our Platform, as cookies are necessary to track and enhance your use and access. Third Parties may not collect information about users' online activities on the Platform except as described in this policy and our Cookie Policy.

Third-Party social plugins

Our Platform may use social plugins which are provided and operated by Third-Parties, such as Facebook's Like Button.

As a result of this, you may send to the Third-Party the information that you are viewing on a certain part of our Platform. If you are not logged into your account with the Third-Party, then the Third Party may not know your identity. If you are logged into your account with the Third Party, then the Third Party may be able to link information about your visit to our Platform to your account with them. Similarly, your interactions with the social plugin may be recorded by the Third Party. Please refer to the Third Party's privacy policy to find out more about its data practices, such as what data is collected about you and how the Third Party uses such data.

How 121 Grinds uses and processes the information that you provide or make available

We use, store and process information about you for the following general purposes:

• to enable you to access and use the Platform;
• to enable you to communicate with other Users, including but not limited to by sending them messages or other information during the Booking process;
• to operate, protect, improve and optimise the Platform, 121 Grinds' business, and our users' experience, such as to perform analytics, conduct research, personalise or otherwise customise your experience, and to provide customer service;
• to help create and maintain a trusted and safer environment on the Platform, such as detection and prevention of actual and potential fraud and other harmful activity, conducting investigations and risk assessments, enforcing our Terms and policies, verifying your address, verifying any identifications provided by you (including by comparing the photo on that identification to another photo you provide to us), and conducting checks against databases and information sources (such as but not limited to public government databases) for fraud detection and prevention, risk assessment and harm prevention purposes. In this regard, we may do any or all of the foregoing with or without further notifying you;
• to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
• to send you marketing, advertising, and promotional messages and other information that may be of interest to you, including information about 121 Grinds, our services, or general promotions for partner campaigns and services.
• to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with Third Parties.

How 121 Grinds Uses and Processes User Communications

We may, either directly or through Third-Parties we engage to provide services to us, review, scan, or analyze your communications with other users exchanged via the Platform for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research and customer support purposes. We may also scan, review or analyze messages for research and product development purposes to help make search, booking and user communications more efficient and effective, as well as to debug, improve and expand product offerings. We will not review, scan, or analyze your communications for sending Third-Party marketing messages to you. We will also not sell these reviews or analyses of communications to Third Parties. We will also use automated methods to carry out these reviews or analyses where reasonably possible. However, from time to time we may have to manually review some communications. By using the Platform, you consent that 121 Grinds, in its sole discretion, may, either directly or through Third-Parties we engage to provide services to us, review, scan, analyze, and store your communications, whether done manually or through automated means.

Business Transfers by 121 Grinds

If 121 Grinds undertakes or is involved in any merger, acquisition, reorganisation, sale of assets or bankruptcy or insolvency event, then we may sell, transfer or share some or all of our assets, including your Personal Information. In this event, we will notify you before your Personal Information is transferred and becomes subject to a different privacy policy.

How to access, change or delete your information, or cancel your 121 Grinds account

You may review, update, correct or delete the Personal Information in your 121 Grinds Account. If you would like to correct your information or cancel your 121 Grinds Account entirely, you can do so by logging in to your 121 Grinds Account. Please also note that any reviews, forum postings and similar materials posted by you may continue to be publicly available on the Platform in association with your first name, even after your 121 Grinds Account is cancelled.

Securing your personal information

We are continuously implementing and updating administrative, technical, and physical security measures to help protect your Personal Information against unauthorised access, destruction or alteration. However, no method of transmission over the Internet, and no method of storing electronic information, can be 100% secure. So, we cannot guarantee the security of your transmissions to us and of your Personal Information that we store.

Your privacy when you access Third-Party websites and resources

The Platform will contain links to other websites not owned or controlled by 121 Grinds. 121 Grinds does not have any control over Third-Party websites. These other websites may place their own cookies, web beacons or other files on your device, or collect and solicit Personal Information from you. They will have their own rules about the collection, use and disclosure of Personal Information. We encourage you to read the terms of use and privacy policies of the other websites that you visit.

Changes to this Privacy Policy

We may change how we collect and then use Personal Information at any time and without prior notice, at our sole discretion. We may change this Privacy Policy at any time. If we make material changes to the Privacy Policy, we will notify you either by posting the changed Privacy Policy on the Platform or by sending an email to you. We will also update the "Last Updated" date at the top of this Privacy Policy. If we let you know of changes through an email communication, then the date on which we send the email will be deemed to be the date of your receipt of that email.

It's important that you review the changed Privacy Policy. If you do not wish to agree to the changed Privacy Policy, then we will not be able to continue providing the Platform to you, and your only option will be to stop accessing the Platform and deactivate your 121 Grinds Account.